top of page

Privacy policy

What is this privacy notice for?

This privacy notice is for this website [ ] and served by The Digital Story Company CIC and governs the privacy of its users who choose to use it.


The Digital Story Company CIC will be what’s known as the ‘Controller’ of the personal data you provide to us. We only collect basic personal data about you which does not include any special types of information or location based information. This does however include name, address, email address and phone numbers.

We have a data protection regime (General Data Protection Regulation) in place to oversee the effective and secure processing of your personal data. 

Why we need your data

We need to know your basic personal data in order to contact you about the progress of the work you have commissioned us to do; changes to our operations or office hours; annual leave dates and announcements which affect our customers.


We will not collect any personal data from you we do not need in order to provide and oversee this service to you.


To clarify, we only collect personal data for legitimate interests, which are:

  • to keep our existing clients informed about the ongoing project / commission

  • to contact prospective clients who have approached us

  • to inform our clients about any office closures or changes in our details or policies


What we do with your data

All the personal data we process is processed by our staff in the UK however for the purposes of IT hosting and maintenance this information is located on servers within the European Union. No third parties have access to your personal data unless we have received permission from you, or if the law allows them to do so.

Google Analytics

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy notice here for further information [ ].


How long we keep your data

We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Your information will be kept with us until you notify us that you no longer wish for us to do so.


External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a notice of caution before clicking any external web links mentioned throughout this website.


What are your rights

If at any point you believe the information we process on you is incorrect you can request to see this information and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated, at

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.


Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.


v.1.0 July 2023 Edited & customised by:

Kate Hampel
8 Norfolk Road
London, E17 5QS

bottom of page